Voice-enabled devices and voice-controlled shopping have already taken over the consumer world, with $40 billion expected to be generated in sales by 2020. This means that voice commerce in the B2B space is no longer a far-fetched idea. Just as desktop and mobile ordering first took off for consumers, then bled over to B2B, the same is expected to happen with voice.
This new e-commerce experience will help to streamline the often complex and tedious B2B buying process. Scenarios ranging from CPOs at a hospital needing to order surgical instruments to an EA in an office setting needing to order office supplies will benefit from this expansion in purchasing options.
Read the source article at Digital Commerce 360